FAQ

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

How do I create an account?
  • 1) Click the "My Account / Order Status" link at the top right side of our site.
  • 2) Enter your email address.
  • 3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How long will my order take to reach me?

Ground shipping takes 2 to 6 business days to deliver in the US, depending on your distance from our Location. This excludes the day of shipment, weekends and holidays. View the UPS Ground Transit Time Map to determine how long your order will take to reach you.

How much is my shipping?
  • We try to provide the best and lowest shipping rates.
  • If you would like us to quote for international shipping, please contact us
  • 704.276.7099 or via e-mail info@formulatorsampleshop.com
How do I return my product?

Please click here for returning an item.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Do you ship internationally? How much does it cost to ship a package to me?

Yes, we do. The cart will automatically calculate the shipping option to your location. International customers are responsible for all customs, duties, taxes and brokerage fees that their package may incur. You may also call or e-mail us +1 704 276 7099 or info@formulatorsampleshop.com We have the opportunity to ship US Postal Service for the lowest rates.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

How do you ship?

We ship using UPS Ground. Your freight shipping is one low cost to ship UPS Ground (also includes insurance). For expedited services or international rates, please contact us.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Can you provide formulation guidelines?

Of course we can. You may call us at (704) 276-7099 or e-mail us at info@formulatorsampleshop.com, and we will get right back to you.

I don't have a registered business, can I still purchase from Formulator Sample Shop?

Yes, of course! You don’t need a business or License to purchase from us, We specialize in providing our ingredients to Formulators and DIY!

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

May I obtain a Certificate of Analysis and additional documentation for the ingredients I order?

Yes, you may. Please e-mail us at info@formulatorsampleshop.com to request the Certificate of Analysis (CofA) or additional documentation. We ship an MSDS (MATERIAL SAFETY DATA SHEET) for every product you order. Your safety is our concern.

How may I reach customer service?
  • Please click here for our company contact information.
  • You may reach us at (704) 276-7099 or by e-mail at info@FormulatorSampleShop.com.
  • Our fax number is (704) 353-7987.
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